How do we ensure agents follow our policies and compliance requirements?

We provide deterministic workflows, policy enforcement, simulation tools, and audit logs - so you can validate agent behavior before and after deployment.

Can non-technical teams update agent behavior?

Yes - support managers and product owners can make plain-text corrections, update knowledge, and A/B test responses without engineering support.

What channels do ElevenAgents support?

Agents deploy to voice (SIP or native telephony), web and in-app chat, email, and major messaging platforms - from a single configuration.

How do ElevenAgents integrate with existing systems?

We offer secure APIs and pre-built connectors for CRM, ticketing, CCaaS, analytics, and identity providers to enable contextual actions and handoffs.

Natural, human-sounding voice agents that take action

Talk to sales Deploy Agents

Deploy one agent across phone, web, WhatsApp, email, and more. Powered by intelligent multimodal chat and leading voice AI.

Talk to an agent

Instant responses across every call and telephony channel.

Clone agent

Order Support

Outbound Agent

Front Desk Agent

Interview Agent

Clonar agente

Trusted by teams handling millions of calls per month

Read all stories

Enhance support, sales, and operations with AI Voice Agents

Artistic line drawing resembling a stylized wave or curve.

Customers feel heard, not processed

Improve customer experiences and resolve issues faster with lifelike speech, naural pacing and emotion-aware responses.

Silhouette of a guitarist surrounded by audience and lights at a concert.

Lower cost per resolution

Automate high-volume calls without scaling headcount - free your team for complex cases and building relationships.

Animated revolving 3D wireframe hyperboloid structure.

Capture every opportunity

Always-on voice agents answer inbound calls, qualify intent, and route or resolve 24/7, without holds or IVR trees.

Natural voice agents that sound like your brand

Choose from 11,000+ voices across 70+ languages, clone your existing brand voice, or design one from scratch. Tone, pacing, and personality - fully configurable to match your brand.

Conversations that feel real, at any scale

gents can respond in under 300 ms with turn-taking that makes conversations feel continuous.

A voice that matches your brand

Choose from 11,000+ voices in 70+ languages, clone your own, or design one from scratch.

Support Agent

Authentic, friendly

Banking Agent

Direct, honest

Sales Agent

Outgoing, persuasive

Receptionist

Friendly, soft-sounding

Tutor

Casual, friendly

Technical Agent

Direct, helpful

+11.000 voces

Natural turn taking

Our advanced turn detection model uses real-time speech cues to determine when to speak, pause, or wait.

Expressive Mode

Agents can detect frustration, urgency, and relief and adapt tone in real time for conversations that feel human.

Warm transfers with full context

Human agents pick up exactly where the conversation left off - no repeat explanations or blind handoffs.br

Operating across nearly 40 markets, we needed a provider that could match the complexity, speed and language support required without making sacrifices on quality. We’re very proud of the solution we have built together and are confident that it will continue to scale as we do.
Our focus was on removing unnecessary waiting for customers, while ensuring that when customers want to speak to a human they are connected without friction. Our partnership with ElevenLabs has evolved over time, and bringing voice AI to our US customers is the latest milestone. We're excited about the journey ahead.
Empathetic tone and a human-like feel are super important in support. We want to ensure that our customers feel understood and not processed.

Julia Ponomareva

Director of CX and AI Products, Revolut

Camilla Giesecke

COO, Klarna

Jannes Koopmann

Sr. AI Business Owner, 3Shape

Deploy your voice agents across every channel

Ship a voice agent across every channel - phone lines, website widgets, or your own product via API. Or add a voice layer to your existing chat agent using a single prompt.

Telephony
Connect to Twilio, Genesys, Telnyx, or any SIP-compatible PBX and handle inbound or outbound campaigns out of the box.
Widget
Embed a voice agent directly on your website or app. Customers call from the browser - no phone number required, no extra setup.
Speech Engine
Add a full voice layer to your chatbot with one prompt. The fastest path from an existing text agent to a live phone experience.
API
Build voice into your own product with a few lines of code. Full control over the agent, the call, and user experience.

Integrate seamlessly with your telephony stack and the tools you already use

The full platform behind your voice and chat agents

Most platforms stitch together vendors for transcription, turn-taking, and voice synthesis. We build every component and run them in one co-located pipeline - optimized end-to-end.

Voice, chat, email, and more

The same agent can work across channels, so a customer can start on the phone and finish by chat without losing context.

Testing and analytics

Run full simulations before you launch. Then review conversations, track KPIs, and improve your agents - all in one place.

Configurable guardrails

Set what your voice agents can and can't say, enforced in real time so agents stay on-brand and compliant.

Testing dashboard showing 121 passed, 42 failed tests; 68.2% success rate.

Custom guardrail blocks legal-sensitive topics in a banking chat, directing issues to the legal team.

Scale ElevenAgents across every function

Support

Sales

Operations

Marketing

Talent

Support Agents

Resolve & triage issues

Voz

Chat

The caller has a technical issue, API error, integration problem, or performance concern

The caller has an account access issue, billing question, plan inquiry, or payment problem

Inicio

Conversación iniciada

Identificar Problema

Abre con calidez: 'Hola, soy Jamie del soporte — ¿en qué puedo ayudarte hoy?' Escucha el problema. Reconoce cualquier frustración ('eso es realmente frustrante, vamos a resolverlo'). Captura el nombre del llamante temprano. Clasifica: técnico/integración/producto (dirige a solución) vs cuenta/facturación (dirige a cuenta_facturación). Haz una o dos preguntas aclaratorias si el motivo no está claro. IMPORTANTE: Si el llamante pide ser removido, dice que marcó el número equivocado, dice adiós o quiere terminar la llamada, reconoce brevemente Y llama a end_call para colgar efectivamente.

Solución de Problemas

Solución metódica. Propón UN paso concreto primero (no una lista ni montón de preguntas). Espera que el llamante confirme lo que ve antes de continuar. Explica por qué importa cada paso en lenguaje claro. Si 3-4 pasos no funcionan, dirige a resolver_o_escalar. Captura qué se intentó para el ticket. IMPORTANTE: Si el llamante indica que quiere terminar la llamada, reconoce brevemente Y llama a end_call.

Cuenta y Facturación

Pregunta o problema de cuenta o facturación. Verifica identidad ANTES de compartir info: pide el email de la cuenta más una señal secundaria (últimos 4 del método de pago, número de factura reciente o ID de cuenta). Una vez verificado, responde con precisión. Para cambios internos (reembolsos, cambios de plan), dirige a resolver_o_escalar. Nunca compartas info de otras cuentas. IMPORTANTE: Si el llamante indica querer terminar la llamada, reconoce brevemente Y llama a end_call.

Resolver o Escalar

Si se resuelve en la llamada: confirma que funcionó, di que te contacten si vuelve, y luego dirige a concluir. Si escalas: captura nombre, mejor contacto, resumen breve del problema y lo intentado, urgencia. Pon expectativas realistas de tiempo de respuesta (24h hábiles salvo que se documente). Repite el plan siguiente. IMPORTANTE: Si el llamante indica querer terminar la llamada, reconoce brevemente Y llama a end_call para colgar.

Fin

Conversación finalizada

Clonar plantilla Ver workflow

Outbound Agents

Qualify, book & convert

Voz

Chat

El lead aceptó escuchar o mostró curiosidad por la llamada de Alex

El lead rechazó inmediatamente, dijo no interesado o pidió ser removido

El lead mostró interés en una demo o saber más

El lead expresó objeción, duda o dijo que ya tiene solución

El lead cambió de opinión tras objeción y está abierto a demo

El lead sigue sin interés tras objeción

Demo agendada y confirmada

Inicio

Conversación iniciada

Inicio

Abre con permiso ('¿tienes 30 segundos?'). Si aceptan o muestran curiosidad, pasa a propuesta. Si rechazan o piden ser removidos, ve directo a cierre. Nunca insistas tras un no. IMPORTANTE: Si el usuario pide ser removido, dice 'no llamar más', 'quítame de la lista' o quiere acabar conversación (ej. 'ok gracias adiós'), reconoce brevemente en una frase corta y llama a end_call para colgar.

Propuesta y Calificación

Una línea de valor, una pregunta de calificación, luego escucha. Menos de 15 segundos. Si hay interés, pasa a agendar. Si hay objeciones, pasa a manejar objeciones. IMPORTANTE: Si el usuario pide ser removido, dice 'no llamar más', 'quítame de la lista' o quiere acabar conversación, reconoce brevemente y llama a end_call para colgar.

Agendar Demo

Confirma fecha, hora, zona horaria y correo para enviar invitación. Repite todo. Menciona que se enviará confirmación. IMPORTANTE: Si el usuario pide ser removido, reconoce brevemente y llama a end_call para colgar.

Manejar Objeción

Reconoce la objeción en una frase, da un punto concreto para responder, pregunta si se resolvió la duda. No discutas. Si acepta, pasa a agendar; si no, a cierre. IMPORTANTE: Si el usuario pide ser removido, reconoce y llama a end_call para colgar.

Cerrar

Termina amablemente sea cual sea el resultado. Si pidieron ser removidos, confirma DNC y llama end_call. Si agendaron, agradece y termina. Si rechazaron, agradece y termina. IMPORTANTE: Siempre usa end_call tras pedidos de no llamar o finalización.

Fin

Conversación finalizada

Clonar plantilla Ver workflow

Aloja y guarda tus datos como quieras, donde quieras

Agents para empresas

SOC 2 Tipo II
ISO 27001
Residencia regional de datos
Modelo de Retención Cero
Opciones on-premise
ISO 42001
AIUC-1
Cumple con HIPAA
PCI DSS Nivel 1
Ver todas las certificaciones

Get started with ElevenAgents today

Create your Agent

Build your first agent in minutes - no engineering required.

15 minutes included for free
Calls and text messages
Commercial License included
11k+ voices across 70+ languages

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ElevenAgents for Enterprise

Deploy at scale with the compliance, support, and security you need.

Forward Deployed Engineers
Enterprise data protection
Data residency in US, EU, and India
SLA, SSO, and enterprise access controls

Contact us

ElevenAgent APIs and SDKs

Add voice and chat agents to your product with a few lines of code.

Native SDKs for web and mobile
WebSocket and REST APIs
LLM-agnostic - bring your own model
Community of 100k+ developers

View docs

import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";
import "dotenv/config";

const elevenlabs = new ElevenLabsClient();

const agent = await elevenlabs.conversationalAi.agents.create({
    name: "My voice agent",
    tags: ["support"], // List of tags to help classify and filter the agent